Privacy Matters

We Respect Your Privacy

Following the implementation of the General Data Protection Regulation (GDPR) on May 25, 2018, you have greater authority over how your personal information is managed and utilized. At Zensori Illuminare, we are committed to complete transparency regarding your data. We guarantee that your details will never be sold or passed on to third-party companies for marketing purposes, ensuring you remain protected from unsolicited mail, emails, or phone calls.

All information we collect is handled lawfully and in strict compliance with the EU General Data Protection Regulations (GDPR), the Data Protection Act 1998, and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Furthermore, you reserve the right to opt out of our communications at any time. To do so, simply reach out to us directly at sales@zensori.co.uk.

What Personal Data Do We Gather?

The information we collect includes:

  • Your full name

  • Postal address

  • Contact telephone number

  • Email address (when applicable)

  • Credit or debit card details (please note: these are never stored on any of our databases)

  • Information regarding how you discovered Zensori Illuminare

We will never collect sensitive personal data about you without your direct and explicit consent.

How We Use Your Information

We collect your personal details for the following purposes:

  • To respond to your inquiries regarding our products and services, whether you reach out via mail, email, fax, telephone, or by visiting our showroom.

  • To securely process your payments and fulfill your orders.

  • To send you updates regarding new and existing Zensori Illuminare products or services that align with your past purchases or inquiries.

  • To notify you about our latest special offers and promotions.

  • To conduct internal research aimed at improving our product and service offerings.

Security Measures

Zensori Illuminare employs industry-standard security protocols to protect the confidentiality of your personally identifiable information. Our internal networks are secured with robust firewalls to block unauthorized access or "hacking" attempts from the internet.

Additionally, our website utilises a secure server certificate to verify our use of SSL (Secure Sockets Layer) technology and TLS (Transport Layer Security) technology. This guarantees that any highly sensitive data you submit—such as your credit card numbers—is thoroughly encrypted and transmitted securely during the checkout process. You will notice a padlock icon in your web browser whenever you are connected to our secure server.

Cookie Policy

Cookies are tiny text files placed on your computer's hard drive through your web browser to help our website function properly. These files may record some or all of the following details:

  • The specific pathway you took to arrive at our website.

  • The date of your initial visit to the site.

  • The URL of the referring web page that led you to us.

  • Any specific search queries you typed into a search engine to find us.

  • Your "landing page" (the very first page you viewed upon arriving at our site).

  • Technical details, including your web browser version, file acceptance capabilities, and your computer’s operating system.

How We Use Cookie Data

This information is utilized to:

  • Keep your shopping basket active and process any online orders you place.

  • Monitor the performance and effectiveness of our digital marketing and advertising campaigns.

  • Troubleshoot and resolve any technical issues on the site.

Managing and Refusing Cookies

Your web browser provides settings that allow you to:

  • Block cookies from specific websites.

  • Block all cookies globally.

  • Receive an alert every time a cookie is placed on your device.

For guidance on how to modify these settings, please refer to the "Help" section of your specific web browser.

Please note that if you choose to reject cookies on the Zensori Illuminare website, you will be unable to register an account or complete purchases online, as our system relies on a cookie to remember your user ID. If you prefer not to accept cookies but still wish to make a purchase, please contact our sales team directly at sales@zensori.co.uk and we will be happy to process your order for you.